One queue, every channel.
SMS, email, voice transcripts, and web chat land in a single threaded record that follows the patient across visits — no tab-switching, no missed messages, no duplicate charts.
queue.diondesk // 24 unsolved · synced 8s ago
Clinical contact center · reimagined for 2026
Every patient conversation, on one calm queue.
SMS, email, voice, and web chat — unified in one workspace, with an AI copilot that drafts the reply before your agent types a word. Purpose-built for healthcare front desks.
HIPAA-conscious by design · manager view →
4
channels, one queue
360°
patient context on open
HIPAA
conscious by design
What Dion Desk includes
Support that knows the whole patient.
Drafts, not blank boxes.
The copilot reads the thread, pulls prior history, and writes the reply before your agent starts typing.
SLA you see coming.
Configurable clocks and breach detection flag the ticket that's about to slip — before it does, not after.
Context on open.
Patient history, insurance, and prior visits from CareStack and your EHR — surfaced the moment a ticket opens.
A desk that routes itself.
Team views, queue routing, and role-based access put every message in front of the right person automatically.
How it works
Three steps to a calmer front desk.
01
Connect a number
Point a phone number or shared inbox at Dion Desk. SMS, email, and voice flow into one place — no rip-and-replace.
02
Everything lands in one queue
Each channel becomes a threaded ticket with risk tier, SLA clock, and patient context attached the moment it arrives.
03
AI drafts, you approve
The copilot proposes the reply and the next action. Your agent approves, edits, or sends — always in control.
For front-desk teams
Every message, already drafted for you.
Open a ticket and the reply is waiting. Approve, tweak, send — and move to the next one in seconds, not minutes.
For practice managers
See the whole front desk at a glance.
Live SLA, team load, and escalations in one ops view. Role-based access means everyone sees exactly what they should — nothing more.
Multi-practice super-admin available for groups.
Ready to modernize your front desk?
Start with your own numbers, or talk to us.
Built on a clinical-grade foundation.
HIPAA-conscious
PHI encrypted, kept in-row
Role-based access
Audit trail on every AI action